Caister Holiday Breaks
The small print
PLANNING YOUR HOLIDAY
Arrival and departure times Accommodation is available from 1.00pm, We ask that you vacate your accommodation by 11.00am on your day of departure.
Early arrivals Guests arriving early are welcome to check in and enjoy the Park facilities until their accommodation is ready.
Late arrivals (after 6.00pm) If you expect to arrive after 6.00pm please let the Park know to arrange key collection. Dinner, Bed & Breakfast guests are reminded that restaurants close at 7.00pm, although food, drinks and snacks are available to purchase on the Park.
Non-arrival Unless the Park is previously notified, accommodation unclaimed by 10.00am on the day following your holiday start date will be treated as a cancelled booking.
ALL YOU NEED TO BRING
Self-Catering All cooking items, crockery and cutlery are provided. Bed Linen is not provided. Bring washing up items, towels, toilet rolls, toiletries and your personal holiday belongings.
Launderettes Lighten your luggage. The park have modern launderettes, at normal charges.
Hire Goods deposit A deposit of £10 will be required for each hire goods item.
CHILDREN
Cots and highchairs in Self-Catering and Dinner, Bed & Breakfast accommodation are available for an extra charge. A maximum of 2 cots can be accommodated in caravan holiday homes. Cots in Self-Catering need to be located in the living area Please note that only one cot can be accommodated in caravan living areas if the pull out bed is being utilised. You will need to bring your own cot linen. Please call 0871 230 1908 for full cost and hire deposit details. Highchairs are available in the restaurants. and are subject to availability.
Children’s Clubs and activities We provide a range of special indoor and outdoor facilities for children. Little Cubs (1-4’s) and Club R&B (5-11’s) operate from March right through to October. Little Cubs is an activity programme suitable for parents with children aged 12 months up to the age of 4. We recommend you reserve a place on arrival at the Park, as places are limited. Club R&B activities provide fun and entertainment for the 5-11 age groups.
Parental responsibility and supervisionChildren remain the responsibility of their parents or guardians at all times, their presence being required throughout the above activities, which are not child care or child minding services. It is important that parents always know where their children are and the times activities start and finish.
T-Co Zone (12-16+) With their own dedicated leader, T-Co Zone provides (parent free!) activities and facilities for teenagers, during the main School Summer Holidays.
Obeying instructions and safety Please ensure your children understand that they should always obey the instructions of the FunStars, T-Co Zone leaders, Sports Instructors/Co-ordinators and Lifeguards, to ensure proper control and safety.
MAKING THE MOST OF YOUR HOLIDAY
Family holidays Our Holiday Parks and facilities are intended for family holidays. Bookings by persons of 21 years of age or younger whether for couples or groups of this age group and whether single sex or mixed are not accepted. We also reserve the right to not accept single sex bookings of any age. We may apply discretion in certain circumstances. We reserve the right to retain the keys for accommodation if this condition is contravened. We also reserve the right to refuse or terminate a booking where we feel that the comfort of our guests may be put at risk.
Care of facilities Please treat your holiday property and Park facilities with care so that others may continue to enjoy them. We ask that you report any accidental damage to Reception immediately, so that we can make a repair or replacement. Accommodation is inspected at the end of every stay and any loss or damage may be charged for. We reserve the right to enter accommodation under exceptional circumstances, or for emergencies.
Ball games For the comfort of all our guests these are not permitted in the areas between and around accommodation.
Holiday home occupation Occupation of accommodation and use of facilities is strictly limited to those named on the booking. If this legal requirement is not met, the booking will be terminated and you will be asked to leave, with no refund available.
Unacceptable behaviour We reserve the right to terminate a holiday without compensation, where unreasonable or anti-social behaviour caused by those persons named on the booking or their guests impairs the enjoyment, comfort or health of other guests.
Infectious or contagious diseases Guests must inform the Duty Manager of the occurrence of any such illnesses during their stay that may affect other guests. For the protection of guests and employees, anyone found to have such a condition may be confined, or requested to leave. We strongly recommend all guests take out personal insurance, as in such circumstances refunds are not available.
MOTOR VEHICLES
We will only accept on Park an appropriate amount of vehicles relating to the occupancy of the accommodation. Parties with 3 vehicles or more will only be accepted at the Park General Manager’s discretion. If the Park General Manager’s decision is contravened or not sought then we reserve the right to terminate the booking and you will be asked to leave, with no refund available. No motorcycles, quad bikes, scooters or other such vehicles are allowed on the Park without the express written permission of the Park General Manager. It is important to check with the Park General Manager, as some of our Parks do not accept the above and/or their use may be restricted.
Large vehicles Due to limited parking space on some Parks please check with the Park before booking if you are planning to bring a van or a large commercial vehicle.
Paying the holiday balance Deposits are deducted from the full amount, leaving a balance payable 2 weeks before the start of the holiday. balance reminders will not be sent. Bookings made within 2 weeks of the holiday start date are payable in full. We cannot accept cheques within 2 weeks of your holiday start date. If the balance is not received by the due date, the holiday will be treated as a cancellation and any monies already paid will be forfeit.
Your final confirmation Please keep your final confirmation safe as this must be presented on arrival.
Privately owned caravans Certain caravan accommodation is not owned by us, but managed and let by us on behalf of the owners. Where owners are not registered for VAT an additional handling fee equivalent to the prevailing rate of VAT is incurred (inc. of VAT), making the price for similar accommodation identical.
Errors Whilst every effort is made to avoid changes or errors, we’re only human. Please check and/or query the details and price of your chosen holiday at the time of booking.
PARK FACILITIES
FunWorks Passes For every guest a FunWorks Pass is included the holiday price, allowing use of the swimming pools, children’s clubs, leisure and entertainment facilities at the Park at which you have purchased your holiday. This must be presented when requested. Passes can be collected at Reception on arrival, and should be kept safe as there is a charge for replacing lost passes - please check at Reception for details. The cost of these FunWorks passes is based on the capacity of your accommodation and is included in your holiday price. For some specific promotional activity FunWorks Passes may be an additional charge. Please note that all adults booked must appear on the Electoral Role at the address given on the booking without exception. If you or your guests fail to provide this information, we reserve the right to terminate the contract without a refund. Please also refer to our Data Protection policy.
All holidaymakers names are registered at the club on the Park. To comply with Local Club Licensing Laws, all names and addresses must be registered a minimum of 48 hours in advance. Passes for Spring and Autumn (Off Peak) excluding Bank Holidays are at a lower (included) rate to reflect any reductions in entertainment and facilities and this is reflected in the holiday prices shown in the grids.
Off-peak season availability of facilities Individual Holiday Park opening dates are clearly shown on each price grid. Parks with more than one evening entertainment venue may provide entertainment in one venue only at certain times of the year, for optimum enjoyment. During some of these periods, selected Parks provide evening entertainment at weekends only, although our bars will be open during the week. Also at selected Parks venue opening hours may be reduced.
Extra charges Your holiday cost includes the use of the majority of the main Park venues and facilities and activities, with very few exceptions. Certain facilities and activities are subject to an additional cost or refundable booking deposit and some facilities may be restricted off-peak. Guests are welcome to use their own sports equipment, or can hire equipment at the Park for a nominal charge. Parks with fishing facilities require a rod licence and may attract small additional charges.
Health & Safety The operation of our Parks is subject to legislation and the guidelines laid down by the Health & Safety Executive and Local Authorities and their codes of practice. We reserve the right to adjust our services in order to meet these standards. In extenuating circumstances accommodation, entertainment, sports activities or any facility may be withdrawn, due to maintenance, renovation, adverse weather conditions, changes in governmental legislation, or any other factor outside our control. We reserve the right to make such changes without prior notice, and are unable to accept liability for the loss of an advertised facility, or to pay compensation for any inconvenience caused. Where possible, we will advise of any significant changes prior to booking and endeavour to advise guests already booked of any significant changes as they occur. Certain facilities have height and/or age restrictions, and session bathing may be provided in the Indoor and Outdoor Pools at certain times - please check at the time of booking.
Smoking Policy As a result of Government legislation, it is now illegal to smoke inside enclosed public buildings in England, Scotland & Wales. No smoking areas will be clearly designated and outdoor smoking areas provided. We ask holidaymakers to comply with these laws. We would also ask holidaymakers to refrain from smoking in all holiday accommodation.
Age restrictions Due to space considerations and licensing laws, some venues have age restrictions covering certain times.
Selling alcohol We are only permitted to sell alcohol to persons aged 18 or over. Proof of age may be asked for, such as the following forms of ID: full passport or a new style driving licence incorporating a photograph.
Lost property If you leave property in your accommodation after leaving, whilst we will endeavour to do everything within our remit to return the item, we cannot be held responsible for any loss or damage.
Whilst on HolidayShould you have a concern or problem with any part of your holiday whilst at the Park, you must report this to the Reception Team at the Park straightaway. This provides the team the opportunity to rectify any issue immediately. Unfortunately, any refund or compensation claim cannot be dealt with after the holiday has taken place and any claim may be rejected if a report has not been logged by the team at the Park. If, however, you feel that the reported matter has not been resolved during your holiday then please write to our central Guest Relations Team at Haven, 1 Park Lane, Hemel Hempstead, Herts. HP2 4YL within 7 days of returning from your holiday. Any correspondence must be in writing, from the lead customer on the booking and letters must carry the signature of this customer due to the Data Protection Act 1998. Please write your holiday reference number on your letter and include your daytime and evening telephone numbers. The Guest Relations Team, on receipt of your letter, will contact the Park for a full report into your concerns in order to respond appropriately. Therefore, it is imperative that the issue is reported to the Park whilst on holiday to enable a speedy and complete response. Our response to your concerns will be replied to within 28 days.
Any questions? We aim to provide all the information you need but should you have any queries or special requirements please don’t hesitate to call 01223861721 (9am-7pm Monday-Saturday).
CONDITIONS OF BOOKING
The Holiday Contract A contract between you and Haven is made when either of the following “booking conditions” are met:
1. We accept your booking and deposit payment by issuing written confirmation or
2. When booking by telephone, we inform you that your booking is confirmed or
If you change your booking Should you wish to make a change after your booking is confirmed we will always try to meet your request. Please call us on 01223861721
If you cancel your booking Should you wish to cancel your holiday please call us immediately on 01223861721, and we will advise you of the procedure.
circumstances. However, our liability to you is limited to the total cost of the holiday amount paid as per your final holiday invoice from Haven Holidays. Please notify any shortcomings or complaints to the Reception/Duty Manager immediately, so that they can be remedied. Claims may be reduced or rejected if we have not been given the opportunity to put matters right or investigate your concerns.
If you cut your holiday short we are not obliged to offer a refund.
Arrival and departure times Accommodation is available from 1.00pm, We ask that you vacate your accommodation by 11.00am on your day of departure.
Early arrivals Guests arriving early are welcome to check in and enjoy the Park facilities until their accommodation is ready.
Late arrivals (after 6.00pm) If you expect to arrive after 6.00pm please let the Park know to arrange key collection. Dinner, Bed & Breakfast guests are reminded that restaurants close at 7.00pm, although food, drinks and snacks are available to purchase on the Park.
Non-arrival Unless the Park is previously notified, accommodation unclaimed by 10.00am on the day following your holiday start date will be treated as a cancelled booking.
ALL YOU NEED TO BRING
Self-Catering All cooking items, crockery and cutlery are provided. Bed Linen is not provided. Bring washing up items, towels, toilet rolls, toiletries and your personal holiday belongings.
Launderettes Lighten your luggage. The park have modern launderettes, at normal charges.
Hire Goods deposit A deposit of £10 will be required for each hire goods item.
CHILDREN
Cots and highchairs in Self-Catering and Dinner, Bed & Breakfast accommodation are available for an extra charge. A maximum of 2 cots can be accommodated in caravan holiday homes. Cots in Self-Catering need to be located in the living area Please note that only one cot can be accommodated in caravan living areas if the pull out bed is being utilised. You will need to bring your own cot linen. Please call 0871 230 1908 for full cost and hire deposit details. Highchairs are available in the restaurants. and are subject to availability.
Children’s Clubs and activities We provide a range of special indoor and outdoor facilities for children. Little Cubs (1-4’s) and Club R&B (5-11’s) operate from March right through to October. Little Cubs is an activity programme suitable for parents with children aged 12 months up to the age of 4. We recommend you reserve a place on arrival at the Park, as places are limited. Club R&B activities provide fun and entertainment for the 5-11 age groups.
Parental responsibility and supervisionChildren remain the responsibility of their parents or guardians at all times, their presence being required throughout the above activities, which are not child care or child minding services. It is important that parents always know where their children are and the times activities start and finish.
T-Co Zone (12-16+) With their own dedicated leader, T-Co Zone provides (parent free!) activities and facilities for teenagers, during the main School Summer Holidays.
Obeying instructions and safety Please ensure your children understand that they should always obey the instructions of the FunStars, T-Co Zone leaders, Sports Instructors/Co-ordinators and Lifeguards, to ensure proper control and safety.
MAKING THE MOST OF YOUR HOLIDAY
Family holidays Our Holiday Parks and facilities are intended for family holidays. Bookings by persons of 21 years of age or younger whether for couples or groups of this age group and whether single sex or mixed are not accepted. We also reserve the right to not accept single sex bookings of any age. We may apply discretion in certain circumstances. We reserve the right to retain the keys for accommodation if this condition is contravened. We also reserve the right to refuse or terminate a booking where we feel that the comfort of our guests may be put at risk.
Care of facilities Please treat your holiday property and Park facilities with care so that others may continue to enjoy them. We ask that you report any accidental damage to Reception immediately, so that we can make a repair or replacement. Accommodation is inspected at the end of every stay and any loss or damage may be charged for. We reserve the right to enter accommodation under exceptional circumstances, or for emergencies.
Ball games For the comfort of all our guests these are not permitted in the areas between and around accommodation.
Holiday home occupation Occupation of accommodation and use of facilities is strictly limited to those named on the booking. If this legal requirement is not met, the booking will be terminated and you will be asked to leave, with no refund available.
Unacceptable behaviour We reserve the right to terminate a holiday without compensation, where unreasonable or anti-social behaviour caused by those persons named on the booking or their guests impairs the enjoyment, comfort or health of other guests.
Infectious or contagious diseases Guests must inform the Duty Manager of the occurrence of any such illnesses during their stay that may affect other guests. For the protection of guests and employees, anyone found to have such a condition may be confined, or requested to leave. We strongly recommend all guests take out personal insurance, as in such circumstances refunds are not available.
MOTOR VEHICLES
We will only accept on Park an appropriate amount of vehicles relating to the occupancy of the accommodation. Parties with 3 vehicles or more will only be accepted at the Park General Manager’s discretion. If the Park General Manager’s decision is contravened or not sought then we reserve the right to terminate the booking and you will be asked to leave, with no refund available. No motorcycles, quad bikes, scooters or other such vehicles are allowed on the Park without the express written permission of the Park General Manager. It is important to check with the Park General Manager, as some of our Parks do not accept the above and/or their use may be restricted.
Large vehicles Due to limited parking space on some Parks please check with the Park before booking if you are planning to bring a van or a large commercial vehicle.
Paying the holiday balance Deposits are deducted from the full amount, leaving a balance payable 2 weeks before the start of the holiday. balance reminders will not be sent. Bookings made within 2 weeks of the holiday start date are payable in full. We cannot accept cheques within 2 weeks of your holiday start date. If the balance is not received by the due date, the holiday will be treated as a cancellation and any monies already paid will be forfeit.
Your final confirmation Please keep your final confirmation safe as this must be presented on arrival.
Privately owned caravans Certain caravan accommodation is not owned by us, but managed and let by us on behalf of the owners. Where owners are not registered for VAT an additional handling fee equivalent to the prevailing rate of VAT is incurred (inc. of VAT), making the price for similar accommodation identical.
Errors Whilst every effort is made to avoid changes or errors, we’re only human. Please check and/or query the details and price of your chosen holiday at the time of booking.
PARK FACILITIES
FunWorks Passes For every guest a FunWorks Pass is included the holiday price, allowing use of the swimming pools, children’s clubs, leisure and entertainment facilities at the Park at which you have purchased your holiday. This must be presented when requested. Passes can be collected at Reception on arrival, and should be kept safe as there is a charge for replacing lost passes - please check at Reception for details. The cost of these FunWorks passes is based on the capacity of your accommodation and is included in your holiday price. For some specific promotional activity FunWorks Passes may be an additional charge. Please note that all adults booked must appear on the Electoral Role at the address given on the booking without exception. If you or your guests fail to provide this information, we reserve the right to terminate the contract without a refund. Please also refer to our Data Protection policy.
All holidaymakers names are registered at the club on the Park. To comply with Local Club Licensing Laws, all names and addresses must be registered a minimum of 48 hours in advance. Passes for Spring and Autumn (Off Peak) excluding Bank Holidays are at a lower (included) rate to reflect any reductions in entertainment and facilities and this is reflected in the holiday prices shown in the grids.
Off-peak season availability of facilities Individual Holiday Park opening dates are clearly shown on each price grid. Parks with more than one evening entertainment venue may provide entertainment in one venue only at certain times of the year, for optimum enjoyment. During some of these periods, selected Parks provide evening entertainment at weekends only, although our bars will be open during the week. Also at selected Parks venue opening hours may be reduced.
Extra charges Your holiday cost includes the use of the majority of the main Park venues and facilities and activities, with very few exceptions. Certain facilities and activities are subject to an additional cost or refundable booking deposit and some facilities may be restricted off-peak. Guests are welcome to use their own sports equipment, or can hire equipment at the Park for a nominal charge. Parks with fishing facilities require a rod licence and may attract small additional charges.
Health & Safety The operation of our Parks is subject to legislation and the guidelines laid down by the Health & Safety Executive and Local Authorities and their codes of practice. We reserve the right to adjust our services in order to meet these standards. In extenuating circumstances accommodation, entertainment, sports activities or any facility may be withdrawn, due to maintenance, renovation, adverse weather conditions, changes in governmental legislation, or any other factor outside our control. We reserve the right to make such changes without prior notice, and are unable to accept liability for the loss of an advertised facility, or to pay compensation for any inconvenience caused. Where possible, we will advise of any significant changes prior to booking and endeavour to advise guests already booked of any significant changes as they occur. Certain facilities have height and/or age restrictions, and session bathing may be provided in the Indoor and Outdoor Pools at certain times - please check at the time of booking.
Smoking Policy As a result of Government legislation, it is now illegal to smoke inside enclosed public buildings in England, Scotland & Wales. No smoking areas will be clearly designated and outdoor smoking areas provided. We ask holidaymakers to comply with these laws. We would also ask holidaymakers to refrain from smoking in all holiday accommodation.
Age restrictions Due to space considerations and licensing laws, some venues have age restrictions covering certain times.
Selling alcohol We are only permitted to sell alcohol to persons aged 18 or over. Proof of age may be asked for, such as the following forms of ID: full passport or a new style driving licence incorporating a photograph.
Lost property If you leave property in your accommodation after leaving, whilst we will endeavour to do everything within our remit to return the item, we cannot be held responsible for any loss or damage.
Whilst on HolidayShould you have a concern or problem with any part of your holiday whilst at the Park, you must report this to the Reception Team at the Park straightaway. This provides the team the opportunity to rectify any issue immediately. Unfortunately, any refund or compensation claim cannot be dealt with after the holiday has taken place and any claim may be rejected if a report has not been logged by the team at the Park. If, however, you feel that the reported matter has not been resolved during your holiday then please write to our central Guest Relations Team at Haven, 1 Park Lane, Hemel Hempstead, Herts. HP2 4YL within 7 days of returning from your holiday. Any correspondence must be in writing, from the lead customer on the booking and letters must carry the signature of this customer due to the Data Protection Act 1998. Please write your holiday reference number on your letter and include your daytime and evening telephone numbers. The Guest Relations Team, on receipt of your letter, will contact the Park for a full report into your concerns in order to respond appropriately. Therefore, it is imperative that the issue is reported to the Park whilst on holiday to enable a speedy and complete response. Our response to your concerns will be replied to within 28 days.
Any questions? We aim to provide all the information you need but should you have any queries or special requirements please don’t hesitate to call 01223861721 (9am-7pm Monday-Saturday).
CONDITIONS OF BOOKING
The Holiday Contract A contract between you and Haven is made when either of the following “booking conditions” are met:
1. We accept your booking and deposit payment by issuing written confirmation or
2. When booking by telephone, we inform you that your booking is confirmed or
If you change your booking Should you wish to make a change after your booking is confirmed we will always try to meet your request. Please call us on 01223861721
If you cancel your booking Should you wish to cancel your holiday please call us immediately on 01223861721, and we will advise you of the procedure.
circumstances. However, our liability to you is limited to the total cost of the holiday amount paid as per your final holiday invoice from Haven Holidays. Please notify any shortcomings or complaints to the Reception/Duty Manager immediately, so that they can be remedied. Claims may be reduced or rejected if we have not been given the opportunity to put matters right or investigate your concerns.
If you cut your holiday short we are not obliged to offer a refund.
